Conditions of Use
WELCOME to Gencbeauty, the GencBeauty.com website is operated by New Frontier Global Ltd.
Gencbeauty.com focuses on the Canadian market, our contact details are as follows:
CANADA Head Office
7295 Rapuistan Ct
General Inquiries: Info@gencbeauty.com Call or Text: 1-866-814-7879(Toll Free) 1-416-800-5056(International)
Use of this website is Governed by these Terms & Conditions:
Please take a few minutes to review these Terms & Conditions. Your use of this website constitutes your agreement to follow these rules and are bound by them. If you do not agree with these Terms & Conditions, please do not use Gencbeauty.com. We are committed to keeping costs low for our valued customers, thus, protection for both our ourselves and our customers are of great importance.
Terms & Conditions may be modified or updated without notice. You will be bound by the terms that were checked off with your purchase.
Gencbeauty.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. For this reason, we encourage you to review these Terms & Conditions whenever you use this website.
1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these Terms & Conditions at any time. You should check this website from time to time to review current Terms & Conditions because they are binding to you as a customer. Certain provisions of these Terms & Conditions may be superseded by expressed designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new Terms & Conditions after notice given, please discontinue use of website.
2. PLACING AN ORDER
2.1 You are deemed to place an order with us by ordering via online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we change the order status to pending. We will send you a dispatch confirmation by email. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
- where goods are not available;
- where we cannot obtain authorization for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions
** Please note, ALL orders placed online with Overnight Ship must be submitted and received before 5pm Eastern Time
3.1 Where we charge separately for Packing, Carriage, Insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.2 Our prices are reviewed periodically.
4. CANCELLATION AND RETURNS POLICY
- Hair Extensions & Supplies:
Due to health and hygiene concerns, we do not accept returns of these items. All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.
- Electrical Items:
These may be returned to the Gencbeauty.com fulfillment center within 15 days of delivery, or to our storefront location within 15 days of delivery. Please note, your packing list/receipt is needed for in-store returns.
- Promotional and Free Items:
Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.
For Hair Extensions Exchange and Return Policy
- Returns accepted within 2 weeks of ordering - packaging, tags, & condition of hair must be returned in original condition.
- After 2 weeks an 80% credit of the value will we added to your account towards future orders
- Large returns are subject to a handling fee
- No returns after 3 months of ordering
All supplies are Final Sale and can not be Returned or Exchanged under any circumstance. This policy is strictly enforced.
Local Pick Up Hair Extension Orders
If order is placed online and is to be picked up at our storefront location, clients must take all placed on order, the order can not be altered
Any additional items added to your order in store will be charged at offline price. (Order Can Not be altered).
Please limit the amount of exchanges made. If your account exceeds over 40% of your orders being exchanged within the last 5 orders, you will face a $10 handling fee per pack exchanged.
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
- No documents or related graphics on this Website are to be modified in any way;
- No graphics on this Website are used separately from accompanying text; and
- Any of our Copyright and Trade Mark notices and this permission notice appear in all copies
5.2 Unless otherwise stated, the Copyright and other intellectual property rights in all material on this website (including without limitation to photographs and graphical images) are owned by us, (Gen C Beauty), or our licensors. For the purposes of these Terms & Conditions, any use of extracts from this website other than in accordance with (Clause 5.1) above for any purpose is prohibited. If Terms are breached, within our Terms and Conditions Section, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Gencbeautys' website.
5.3 Subject to (Clause 5.1), No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written consent.
5.4 Any rights not expressed granted in these terms are reserved.
6. SERVICE ACCESS
6.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. VISITOR MATERIAL AND CONDUCT
7.2 You are prohibited from posting, transmitting to or from any material off this Website:
- that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
- for which you have not obtained all necessary licences and/or approvals;
- which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
or which is technically harmful (including, without limitation to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. LINKS TO AND FROM OTHER WEBSITES
8.1 Links to Third Party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the Third Party websites linked to this Website, you do so entirely at your own risk.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
- you do not remove, distort or otherwise alter the size or appearance of the Gen C Beauty logo;
- you do not create a frame or any other browser or border environment around this Website;
- you do not in any way imply that we are endorsing any products or services other than our own;
- you do not misrepresent your relationship with us nor present any other false information about us;
- you do not otherwise use any Gen C Beauty trade marks displayed on this Website without our express written permission;
- you do not link from a website that is not owned by you; and
- your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
9.1 To register with Gencbeauty.com you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on any given network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms & Conditions.
10.1 While we endeavor to ensure that the information on this website is correct, we Do Not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including and without limitation to, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) but for these Terms & Conditions might have effect in relation to this website.
UNDER NO CIRCUMSTANCES, SHALL GENCBEAUTY.COM OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEB SITE.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION TO, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF SUPERHAIRPIECES.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF A CUSTOMER DECIDES TO PURSUE A "CHARGEBACK" THEY ARE REQUIRED TO CONTACT US FIRST IN WRITING WHY THEY ARE DOING SO AND GIVE US A CHANCE TO RESOLVE THE ISSUE.
IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SUPERHAIRPIECES.COM UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
12. GOVERNING LAW AND JURISDICTION BY ACCESSING AND USING THE GENCBEAUTY.COM WEB SITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEB SITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE PROVINCE ONARIO, CANADA
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.